Getting started with your customer portal

Use your approved account

Open the customer portal and sign in with your own account. Complete the authenticator or recovery-code check when required. If you do not have an account, use Request portal access; a matching email domain alone does not authorize membership.

Select your organization

The active organization controls which module entitlements, releases and support routes are available. If you belong to more than one organization, check the organization selector before opening or sharing a record.

Open My platform

Review current module entitlements. Only permitted releases and actual registered licence files can be downloaded. For missing access, ask your administrator or Alkren to check your membership and the entitlement’s dates and status.

Keep account recovery private

Enable an authenticator where available, keep unused recovery codes securely and revoke sessions you no longer recognize. Password recovery does not bypass an existing authenticator requirement.