Alkren reference
Frequently asked questions
Answers about the platform, individually licensed modules, evaluations, account access and customer support.
Does a suite licence automatically include every product?
Your quotation, order and licence terms specify what is included. A catalogue listing or a relationship between suites does not grant access to other modules. Confirm module identifiers, permitted environments, usage measures, term and support before placing an order.
Can Alkren support our preferred deployment model?
Discuss the deployment model for each selected module, including on-premises, hosted or hybrid requirements where supported. Compatibility, hosting location, prerequisites, integrations, responsibilities and delivery timing must be confirmed during evaluation and in the agreement. A deployment option shown for one module does not establish availability for all modules.
Where do approved modules appear?
Approved organization members can open My platform to see current module entitlements. Release, support and licence delivery rights follow the organization records and their dates. Publishing a catalogue page does not grant access.
What should I avoid putting in a support ticket?
Do not send passwords, private keys, authentication codes, complete sensitive databases or unnecessary personal data. Redact logs and screenshots where possible. Agree a suitable secure transfer process before sending sensitive technical evidence. A file hash helps check integrity; it is not evidence that a file is malware-free.
Does using Alkren guarantee our compliance or certification?
No. Compliance depends on the law and obligations that apply to your organization, your controls and the configured use of the selected modules. Discuss the controls and evidence you need and request current supporting documentation. Product descriptions do not constitute a certification, legal opinion or guarantee of a regulatory outcome.
Which deployment options can we discuss?
Discuss on-premises, hosted or hybrid requirements for the selected module. Confirm supported deployment models, architecture, prerequisites, data locations and operating responsibilities during evaluation. Availability for one module does not establish availability for every module in the portfolio.
How do existing customers get support?
Sign in to the customer portal, select your organization and open a support ticket for a permitted product. Portal access is invitation and approval based.
How do I request a demonstration?
Use Request a demo, choose the product and describe the environment and workflow you want to evaluate. Alkren will coordinate the request through the appropriate distributor or partner.